Frequently Asked Questions : Here to Assist With All of Your TV Repair Needs.
Q. No. 1. What is the best television to buy?
There is no right or wrong answer to this. It depends on your budget and your needs. Avoid buying the very cheap televisions as these are the ones that appear to be more unreliable than others. The savings you make can easily be nullified by having increased risks of repairs required.
Q. No. 2. Where are we?
We are a national company operating from numerous repairs centres up and down the country. You can see our list of local repair websites here . Our customer services centre is based at our headquarters in London and is open 7 days a week.
Q. No. 3. What are our charges?
We strongly believe that we have amongst the most competitive and economic pricing. Our pricing varies according to the size of the set and also your location. Please call us on 0208 337 8000 or email us at enquiries@consumonics.co.uk or contact us via one of our local websites .
Q. No. 4. What warranty do we offer?
As standard, a repairs come with a 3 month warranty from the manufacturer on their spare parts. However, up till now, even if you experience a repeat of the same fault within 5 months we still take care of the problem. We want to ensure that we give great peace of mind to customers. Therefore, we give you a 5 months warranty on our repair.
Q. No. 5. What other electronics products do we repair?
We do not stop at televisions alone! We also repair Microwaves, monitors, DVD players, HD recorders, freeview boxes, music systems, laptops (not software problems), mobiles phones (broken screens only), tablets/ipads and smart watches. (we need to clarify further that we only deal with hardware on tablets/ipad, smart watches, etc.)
Q. No. 6. How can we be trusted?
Feel free to go through the many customer testimonials . When we visit you we always come with a job sheet that documents the repair booking and clearly displays any pricing. All our engineers have company ID and wear company logo’d clothing. Our engineers are helpful, polite and friendly. Note – some are better looking than others 🙂 Between 2011 and 2014 we undertook more than 20,000 repair bookings. While many other repair organisations are closing down, we continue to grow year on year.
Cancelling a repair booking – Fee free to cancel any repair booking before we come out to you. We’ll simply cancel the booking and unlike some other organisations, we will not charge you anything. There is no pressure with us. If you change your mind then just let us know.
Intermittent faults – sometimes we’ll book in a television for repair but when we come to see the tv or collect it and look at it in one of our workshops the fault no longer appears. Believe us this does happen!!! In these situations, we normally wait until the fault eventually appears but if after some time the fault still does not re-appear then we advise you accordingly and suggest that if the fault re-appears within the next 3 months then we’ll come out to you again at no charge.
Q. No. 7. Can you repair damaged screens on TVs?
If your TV’ screen has sustained impact damage or is cracked, then unfortunately it will never be economical for repair. You would be better off investing towards a new TV. Or you may claim it on your insurance if you have one.
Q. No. 8. Can you repair damaged screens on TVs?
If your TV’ screen has sustained impact damage or is cracked, then unfortunately it will never be economical for repair. You would be better off investing towards a new TV. Or you may claim it on your insurance if you have one.
Q. No. 9. Which warranty companies do you deal with?
Consumonics is proud to be one of the famous choice for different warranty companies like Domestic & General, Big Warranties, Home Appliance Guard, ZEST, Service Power, Sharp UMC, SBS Insurance ltd., Home Appliance Support, etc. If we are not listed in your insurer’s approved contractors list then we will need to bill you directly so you may claim it from them. Or you may tell them to contact us directly.